The Pugh Firm, PLLC

region, KY

77
Attorney Index
20 reviews
4.4
Google Rating
53 reviews
The Pugh Firm, PLLC

Practice Areas

Personal Injury

Business Profile

Personal injury attorneyCriminal justice attorneyLaw firmLegal services

Review Snapshot

20
Total Reviews
Moderate Confidence
0
Last 90 Days
Inactive
100%
Response Rate
Highly Responsive
12-Month Trend
Stable

Review Intelligence

Avg: 91/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication95
Outcome92
Responsiveness94
Empathy96
Expertise91
Fee Transparency83
Trial Experience85
Satisfaction88

Client Reviews

Haley Adams
6 months ago

He was not able to represent us, but he gave great attention to our potential case and took the time to explain everything. He was very honest and upfront from the beginning. I would’ve happily used him as an attorney if it had worked out, and would feel confident in him to represent me otherwise.

Response from owner

Thank you Haley, that was very kind of you. It was good talking to you and sorry I could not help out more. Take care.

Adrienn Halland2 photos
6 months ago

Mr. Pugh is extremely smart, helpful and does an incredible job of explaining the civil process. He thorough and highly capable! I’ve been blown away with his knowledge and attention to my case. If you need a great civil lawyer Tom is your guy!

Response from owner

Thanks Adrienn, appreciate the review, it helps. Stay warm, i'll talk to you soon, i'm sure!

DougThe Science Guy64Local Guide2 photos
7 months ago

Not only did Mr Pugh take the case at a very reasonable rate, but he laid out the plan and conditions at the beginning, got us into court faster, and it's no longer on my record. Al withing 3 months! Great guy, just do what he says, and he'll do what he can for you. Highly recommend!

Response from owner

Doug, thank you for the review, seriously. That helps tremendously. Glad your case is done and over with. Get at me if you need anything else. Be good.

Nate BanksLocal Guide
8 months ago

This law firm has misled my wife in a case that she should have won hands down but they dropped the ball. She was mislead by the secretary that quit and after we did everything even get the medical records because they apparently don't know how to get them self. My wife will forever wear glasses due to gas being sprayed into her eyes and this was a lousy misled case from the begining. From this past experience I don't recommend anyone to use this law firm. My wife had a million dollar case and it's all due to lack of communication between her attorney and they secretary told her plainly not to tell the eye care company that's it was a case well here the problem they said well u didn't go to the eye care center enough. Well whenthe secretary told my wife to not say anything about the case to the eye care center our insurance had to pay for it and our insurance only pays one per year then everything is out of pocket. This place is a complete joke. Do not use this law firm ever

Response from owner

Well this is false. I’m not going to violate attorney client privilege about what your wife told me, or why a lawsuit was not filed. That’s her private information. But your facts are wrong, and I’ll leave it at that.

Michelle Vickers
10 months ago

Mr. Benjamin Pugh, I cannot express my gratitude enough for your help! I was a nervous wreck in our conversation and you eased my nerves. You went above & beyond for a stranger. You listened! Thank you for recommending Mr. Osborne, just spoke with him and he's an excellent representation! Thank you once again for the kindness you bestowed upon me at a troublesome time!! May God bless & keep you Good Sir!!

Response from owner

Michelle, thank you so much! You didn't have to leave a review but I appreciate it. Glad Aaron can help you. Hang in there, hope everything works out.

ALRTS
1 years ago

very reasonable and knowledgeable, helped get me started in the right direction

Response from owner

Hey, thanks man. Appreciate the review. Give me a call if you don't figure out that issue. Take care.

RogueLeo
1 years ago

So I called this entity weeks ago... Very rude very condescending when I spoke to them. Took them weeks to call me back while they're admitting I have a lawsuit they are unwilling to help We the People.

Response from owner

That is incorrect. No one was rude or condescending. You contacted us on January 20, we immediately responded. You spoke to our paralegal. You wanted us to defend you in a lawsuit. We gave you a quote that same day to defend you on the civil suit because we have to charge for our work. That's how we put food on the table, pay rent, pay employees, etc. You never hired us. I checked earlier this week, and you filed an Answer and counterclaim on your own. I assumed you had moved on since you did that. Not sure what you mean by unwilling to help 'we the people.' We are one of the few law firms that do civil rights/constitutional claims in the area. We defend citizens and we file lawsuits on behalf of citizens everyday. Take care, best of luck. Please do not contact us again.

Lucky6 photos
1 years ago
Response from owner

Thanks Lucky. appreciate it.

B P
1 years ago

They called me right back and were super helpful and honest. Took time out to speak with me on the phone. Call them!

Response from owner

Thanks for the review, appreciate it. Very kind of you. Hope everything works out for you, take care.

Joseph DavisLocal Guide36 photos
1 years ago

Refused to take my slamdunk civil rights case after being denied speech by local police department Recent case law makes this an open and shut case but that doesn't matter to them Waiting 3 months from original contact to reach out refusing to take my case Pathetic

Response from owner

Well, I'm going to call bullshit on this. First, you got all pissed off when we responded to your post because you want privacy...but if that's the case, why did you post a public review? So, what you said is bullshit. We didn't delay anything. You didn't give us the information we needed to pursue your claim. So we said, 'hey, we are declining to take your case' because we have a ton of clients we need to protect who we already represent, and we can't wait around for you to do what you are supposed to. So if your claim is such a slam dunk, why can't you get an attorney? Could be a personality thing. You may have the greatest case in the world, but if you're not going to help, and then sit there and complain about us rejecting your case because you won't help, I doubt anyone will want to represent you. Maybe they will, but it won't be us. So we posted a professional and less profanity laden response. But you didn't want confidential information out there, despite there being no confidential information, and despite the fact that you posted this review with clearly confidential information. Just because we are a business does not mean we have to sustain bullshit accusations. So best of luck with your slam dunk case. I'll rest easy tonight knowing I dodged a bullet by not having to represent someone like you.

Alicia Hoffman
2 years ago

Everyone I worked with was so kind, compassionate and caring. I appreciated the exceptional work above and beyond that they put in for my unique circumstances. I would recommend them to everyone!

Response from owner

Thank you, thank you, thank you Alicia. We just got a 1 star review, so this helps show we ain't like that! Anyway, make sure you stay in touch so we can follow up on the rest of your stuff, and get you where you need to be. You are a fantastic person and a great mother. Talk soon!

Niraj Patel
2 years ago

Extremely helpful and knowledgeable!! Would 1000% recommend!!!

Response from owner

Thank you for the awesome review! Just call us back if you have any further issues. Glad we could help.

Scott Tomlin
2 years ago

Amazing experience!! Best law firm I have ever had to pleasure of doing business with!! Tom has a great relationship with court system and he shows up on time and gave me all the proper paperwork to have to be ready for court!! Very very reasonable priced and will definitely have my business in the future

Response from owner

Scott, thanks, i really appreciate it. Reviews help us immensely. Glad we could help. By the way, your beard is awesome! Wish I had the patience to grow it that long. Be good!

Cg Wr
2 years ago
Response from owner

You didn't say anything but I know who it is, and thank you for the review. Helps out quite a bit, especially when someone leaves a bad review. Anyway, don't forget to call on Monday to give me your friend's name, and we will write him a letter. Have a great weekend!

Matt Potter
2 years ago

Amazing lawyer, they were constantly in contact regarding my case, everything was presented in a fashion that was easily understandable and I am more than happy with the outcome of my case. 5 stars all the way.

Response from owner

Thanks Matt, appreciate the great review. Call you after the holidays to follow up on your case. Glad we got a good result for you.

Victor Nazario
2 years ago

I called their office inquiring about employment discrimination, and whoever picked up the phone was incredibly rude. While I was very respectful and limiting myself to answer his questions, at one point he interrupted saying he was going to have control of the conversation and I had to let him speak, because it was late and he was working during the holidays, apparently he was stressed. I told him I was just trying to answer his question and that he didn't have to be rude about it. He then said that "perhaps you should call another attorney" and hung up. I've had hundreds, if not thousands, of clients throughout my professional career, and I would never dare to address one of my clients the way this guy was addressing me. I had nothing but respect and patience with him. If he doesn't like working with people, he should maybe try another career. This was on 12/22/2023 at 6:03 pm

Response from owner

Your characterization of the conversation is inaccurate. You called on someone's behalf, not your own issue. It was at 6 pm on a Friday (and yes a holiday, but even if it was not, it doesn't matter), and I answered, as I do for emergencies for clients and people with immediate legal concerns. You were neither. But I did need certain information to analyze the claim, as I do with all intakes. I stated "I need to control the conversation as there is certain information I need" which includes, time, place, jurisdiction, parties, etc. I was not being rude or attempting to be rude. I did not hang up on you, we both said good bye, and as I recall you had the last word. After i said "i needed to control the conversation" so i could get the info i needed after you were talking over me, you said "don't be be rude (or something to that effect), i'm trying to tell you everything you need to know." I did say, perhaps you should call another attorney, as it appeared you wanted to tell me everything all at once, and based on cursory information, it did not appear to be a viable case based on your description of outcomes with other entities, including the employer and the other entity you discussed. But i type my notes, you were trying to talk over me, I cannot type that fast, and the call lasted 2 mins and 55 seconds. So I said perhaps you should call another attorney. I make no judgment on who you are, if you are under stress, the strength of your claim, or how successful you are in life dealing with clients. I'm not stressed, i'm watching John Adams on HBO, which I paused to answer your call. Take care, and merry Christmas.

Crystal Godsey1 photo
2 years ago

Tom is amazing very informative and helpful

Response from owner

Thanks Crystal.

Shannon LucasLocal Guide
2 years ago

They will only tale your case if it's a guaranteed win. Something that yiu yourself could beat in court . Not one lawyer with the balls to stand up and take on kenton county courts

Response from owner

I am sorry you are upset, but I disagree with what you said. When you called, you thanked us for giving you resources to help you, even though we could not take your cases. And you are right in some respects, that we do not take on every case. If a case has no chance of success, we cannot take on those cases. And even some that do have a chance of success, we do not take on. Why? Because we have current clients and we are working on their cases, and if we take on too many cases, it can negatively impact our current clients since we have limited time. And whatever the case may be, if we cannot take on a case, we try to help out those people by giving them legal advice, referrals, self help resources, and by explaining the law so they know what is going on. We do the best that we can. Hope everything works out for you. take care.

Nick Huffman
3 years ago

Very friendly gave me opportunity for a free consultation

Response from owner

Thanks Nick. Always happy to help.

Preferred Guest
3 years ago

These guys are great. I don’t know what else to say other than they really helped me out. When everyone else had painted me guilty P&R believed in me and got the case resolved in my favor. I couldn’t ask for more God forbid I need them but thank God if i do they’ll be there. Please don’t hesitate to reach out to them for legal services!!!

Response from owner

Thank you for the good review. Glad we can put this case behind you, so you can move on to better things. You're a good person, and I'm sure you will go far in life. Take care.

Contact

Address
301 W Pike St, Covington, KY 41011

Google Profile

Rating
4.4 / 5
Reviews
53
Status
Open
Claimed
Yes
Photos
28

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