Thigpen, Engelthaler & Pickens, Inc.

Huntsville, AL

81
Attorney Index
47 reviews
4.6
Google Rating
47 reviews
Thigpen, Engelthaler & Pickens, Inc.

Practice Areas

Personal Injury

Business Profile

Personal injury attorneyCivil law attorneyEstate planning attorneyFamily law attorneyImmigration attorneyAttorneyPatent attorneyLaw firmReal estate attorney

Review Snapshot

47
Total Reviews
High Confidence
0
Last 90 Days
Inactive
100%
Response Rate
Highly Responsive
12-Month Trend
Stable

Review Intelligence

Avg: 95/100
CommunicationOutcomeResponsivenessEmpathyExpertiseFeeTrialSatisfaction
Communication100
Outcome97
Responsiveness98
Empathy100
Expertise95
Fee Transparency87
Trial Experience89
Satisfaction92

Client Reviews

Luke HaggardLocal Guide1 photo
1 years ago

We contacted the office about doing a closing on some land that we knew they had closed on before so we thought it would be easier. Turns out, it was perfect. Shawn and his team made the whole process so smooth and we know that because the seller of the property was having some difficulties that were personal and Shawn and his team made them and us feel comfortable and at ease as we went through the whole process. From the time we started until all the paperwork was complete the transaction was smooth and easy. Thanks, Shawn and Team!!

Response from owner

Thank you so much for your thoughtful review! We’re delighted to hear that your closing experience was smooth and that our team could make everyone involved feel comfortable and at ease. We strive to handle each transaction with care, especially when unique challenges arise. It was a pleasure working with you, and we appreciate the trust you placed in us. Thanks again from all of us at the firm!

AnjelaLocal Guide36 photos
2 years ago
Response from owner

Thank you for taking the time to leave a review. We're sorry to see that your experience didn't meet your expectations. We would greatly appreciate the opportunity to understand what went wrong and how we can improve. Please feel free to reach out to us directly so we can address any concerns you may have. Your feedback is important to us, and we’re committed to making things right.

Curtis Terry
2 years ago

I paid the initial fee of 300$ to consult with one of the lawyers. I was told that he was going to find some information out regarding some possible real estate legal action. I called the front desk 3 times in the course of a month and they always said they’d call me back when they figured out where the documents I needed were, but they never did. What was supposed to take 300$ and a week ended up being 600$+ and took a month

Response from owner

Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you've encountered. This situation is not in line with the standard of service we aim to provide.<br><br>We understand how disappointing it is when expectations aren't met, especially regarding time and cost. Your feedback is invaluable, and we will be thoroughly reviewing our processes to ensure better communication and transparency in the future.<br><br>We’d appreciate the opportunity to discuss this matter further with you and find a way to make it right. Please reach out to us directly at your earliest convenience. Your satisfaction is our priority, and we’re committed to addressing your concerns promptly.

JC MLocal Guide
2 years ago
Response from owner

Thanks so much! If we can ever assist further don't hesitate to reach out!

Susan LandLocal Guide13 photos
2 years ago
Response from owner

Thank you for making time to leave a review! If we can ever assist you further please let us know!

Amanda White
3 years ago

I had a closing with Thigpen, Thigpen, Engelthaler & Scott at their Athens location. Shelby is FANTASTIC! Everyone there was super friendly, prompt and overall great!

Response from owner

Thank you so much for sharing your experience! We're thrilled to hear that Shelby and the team at our Athens location made your closing process smooth and enjoyable. We take pride in providing friendly, prompt, and top-notch service to our clients. If you need anything in the future, don't hesitate to reach out. Thanks again for choosing us!

Tonya ReedLocal Guide
4 years ago
Response from owner

We appreciate the review! If we can ever assist you further please let us know!

Michelle HarrisLocal Guide10 photos
4 years ago

Wonderful people very professional

Response from owner

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team. It’s our goal to always provide professional and attentive service to our clients. If you ever need anything in the future, please don’t hesitate to reach out. We appreciate your support!

Joseph Greenhaw4 photos
5 years ago

Very Good Law Firm. They dont mind running w/ the Big Dog's. When it gets Tuff& you call Thigpen.

Response from owner

Thank you for your strong endorsement, Mr. Greenhaw! We're honored to be your go-to firm when the going gets tough. At Thigpen, we take pride in standing up for our clients, no matter the challenge. If you ever need us again, we're here to help. Thanks for trusting us with your legal needs!

April Shannon Realtor
5 years ago

Always professional, friendly, and easy to work with all my transactions that have taken place there.

Response from owner

Thank you for your kind words! We're delighted to hear that you've consistently had positive experiences with us. Providing professional, friendly, and seamless service is what we strive for in every transaction. We truly appreciate your trust and look forward to working with you again in the future!

David ElmoreLocal Guide1 photo
5 years ago
Response from owner

Thanks for making the time to leave a review! If we can ever assist you further please let us know!

B UnknownLocal Guide6 photos
6 years ago
Response from owner

Thank you for the 5-star review! We're so glad to know you had a great experience. If there's anything more we can do for you please let us know!

Maggie Christopher
6 years ago
Response from owner

Thank you for taking the time to leave a review. We're sorry to see that your experience didn't meet your expectations. We would greatly appreciate the opportunity to understand what went wrong and how we can improve. Please feel free to reach out to us directly so we can address any concerns you may have. Your feedback is important to us, and we’re committed to making things right.

Christa GrahamLocal Guide1 photo
6 years ago

They are amazing and answer any and all questions you may have about your loan and or deed when closing on your new home, we thoroughly enjoyed the ease of closing on our new home! It was a pleasant experience and one I will never forget being first time homebuyers/owners! Thank you thigpen and associates you truly made our day on the 20 of March!

Response from owner

Thank you so much for your heartfelt review! We're thrilled to have been a part of your journey as first-time homebuyers. It's wonderful to hear that our team was able to answer all your questions and make your closing process smooth and memorable. We strive to make every experience as pleasant as possible, and we're honored to have been a part of such an important day for you. Congratulations on your new home, and if you ever need anything in the future, we're here to help!

Cassandra Nolan
6 years ago

Did a cash real estate transaction and they were quick, efficient,and knowledgeable. Definitely recommend to anybody doing any kind of legal matter!

Response from owner

Thank you for your kind words! We're pleased to hear that your cash real estate transaction was handled quickly and efficiently by our knowledgeable team. Your recommendation means a lot to us, and we're here to assist with any legal matters you may have in the future. Thanks for trusting us with your business!

Bobby moore
6 years ago
Response from owner

We truly appreciate your 5-star rating! It’s always a pleasure to serve you. If there’s anything else we can do, don’t hesitate to reach out!

Meike Fisk1 photo
6 years ago

I always have a good experience when I use this office!

Response from owner

Thank you for your continued trust in us! We're delighted to hear that you've consistently had good experiences with our office. It’s always a pleasure to work with you, and we look forward to assisting you with any future needs. Thanks for being a valued client!

Thomas Green
6 years ago

I found staff friendly , but very disorganized. They turned a 30 minute signing, into a 5 hour ordeal.

Response from owner

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your signing. While we're glad to hear that you found our staff friendly, we’re truly sorry that the process was not as smooth and efficient as it should have been.<br><br>We take your concerns seriously and will be reviewing our procedures to ensure that this doesn't happen again. Your experience is not reflective of the standard we strive for, and we appreciate your feedback as it helps us improve.<br><br>If you would be willing, we would love the opportunity to discuss this further and make things right. Please feel free to contact us directly at your earliest convenience.<br><br>Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in our services.

Ken Yelvington1 photo
7 years ago

Great job being prepared for our home closing. It was fast and painless. It was great not to have to wait on anyone.

Response from owner

Thank you for your feedback! We're delighted to hear that your home closing was fast and painless, and that everything was well-prepared. We strive to make the process as smooth as possible, and we're glad we could deliver that for you. If you ever need anything in the future, we're here to assist!

Sharon SpurlinLocal Guide2 photos
7 years ago
Response from owner

Thank you for your review. We're sorry to see that your experience didn't meet your expectations. We value your feedback and would appreciate the opportunity to understand what went wrong and how we can improve. Please feel free to reach out to us directly so we can address any concerns you may have. Your satisfaction is important to us, and we’d like to make things right.

Contact

Address
300 W Green St, Athens, AL 35611

Google Profile

Rating
4.6 / 5
Reviews
47
Status
Close
Claimed
Yes
Photos
9

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