region, MD
“After reaching out to Super Lawyer Chris Norman, expected professionalism and direct communication. Instead, the firm’s receptionist/paralegal took my information and immediately tried to hand me off to another lawyer. When I declined, I was told Chris Norman would get back to me — he never did. If you are a regular hard-working person like me, don’t waste your time. This firm may have awards on the wall, but they clearly don’t value everyday clients looking for justice.”*
We’re very sorry to hear about your experience and appreciate you sharing this feedback. Our goal is to ensure every person who contacts our firm feels heard and supported from the very first interaction.<br><br>We’d like to learn more about what happened and see how we can make things right. Please reach out to us directly at info@malpracticeteam.com so a member of our team can review your concerns right away.<br><br>Thank you for bringing this to our attention.<br>— The Team at Wais, Vogelstein, Forman, Koch & Norman
Just tried calling, and I was hung up on. After the call was answered. Thank you for your valuable time and consideration.
They only deal with thier kind
No luck getting into contact with the firm. I don’t even have the email to send the evidence to. I keep being told they will get in contact but never do.
Hi Kia,<br><br>Thanks for writing your review - we take feedback seriously and were surprised to hear you were still waiting for a reply from us. Our records indicate we communicated with you about your case on 10/16 and haven't heard back from you since. It is possible that you missed the text, or there was an error on our end. If it is the latter, we apologize - and encourage you to give us a call to confirm.<br><br>Again, thank you - and our apologies for any confusion.
My wife and I used this Law firm for a wrongful death case. Our Attorney was Chris Norman and his Paralegal is Sharon Mcneely. We have nothing but good things to say about them. Chris was very nice, kind, empathetic and sympathetic to us. He explained what would happen every step of the way. He was always available to talk or answer our questions. He was always there for us. He was concerned about getting us the very best results for us and our late son. We are very grateful for Chris. He led and helped guide us every step of the way, constantly giving advice and recommendations. We always were absolutely confident in him and his years of experience with cases like ours. With that said Chris left all the decisions up to us. We are extremely pleased with Chris's representation and the outcome of our case. We couldn't have found a better person and Lawyer to represent us and our son. We recommend their Firm very highly.
Thanks for your review, Donnie. We're really glad to hear that you are pleased with Chris and Sharon's work, and that you felt supported by the team.
Great communication, amazing quality of work, highly recommend this firm!
Thanks for your review, Karim — it means a lot to everyone on the team.
This company is highly recommended If your in need one of the best medical malpractice lawyers and team!! This is the right team to choose!
Thank you for the review, Tykira!
I Highly Recommend it's Great firm with Helpful and Caring Employees !!!
Thank you Meilin. Everyone on the WVFK& team strives to create a caring environment for our clients.
This is an amazing firm that has changed the lives of so many families!!
Thanks, Shavonne.
Let me start by thanking everyone who has helped me at this law firm on my good days and bad days. To my lawyer Brian Cathell you are the real MVP in the beginning you told me you would do everything that you could for my baby and you went above and beyond for this very difficult task and I will be grateful for the rest of my life ….
Thank you for your review, Paris. I've made sure to let Brian know how appreciated he is.
Thanks for the review!
I have known Jermaine Haughton since Law School, and as a fellow personal injury lawyer, I can confidently say Jermaine is tenacious and persistent, and gets great results for his clients who are injured victims in medical malpractice catastrophic injury cases.
Thank you, John!
Submitted significant paperwork for a potential medical malpractice claim. Did not hear within a week, and emailed for an update. Finally heard saying not interested in claim, no explanation. Followed up asking why, never heard anything. Very disappointed, they were highly recommended. They could have at least responded in a reasonable amount of time, and then when they denied representation state why. Somehow this firm managed to make a tragedy even worse! Would not recommend to anyone. Administrative Staff was rude (emails available), and once I submitted my review on Yelp, their only concern was my negative Yelp review, where one of the partners wanted to discuss my Yelp review. I only wish they put 10% of the effort into reviewing our claim as they did with their feeble attempt of eliminating my Yelp review. What a disappointment.
Great firms and helpful advice. Thank you
The ultimate definition of customer service comes to mind when we consider the professionalism and consideration to details throughout our entire case. We would often question the process and would receive such personal updates on a consistent basis which made us feel like we were the only case within the law firm. We would tell ourselves that we couldn’t imagine getting this type of treatment from any other firm. Jermaine’s ability to communicate such medical complexities is unmatched and his determination and consistency during depositions was unwavering. Additionally, his paralegal Liz provided us with such a calming presence that ultimately felt like we had known her for years. Finally, experience and wisdom is what separates the good law firms from the great ones. The Boone’s family experience felt superior from the beginning until the end. Thank You Again, Appreciate Your Commitment To Stellar Customer Service Boone Family!
I was throughly impressed with the sympathy, transparency and honesty of everyone—especially from our attorney Jermaine Haughton. We were trying to cope with loss and get answers at the same times. In tough times you need tough attorneys and this firm exceeded our expectations. Our family will surely use them again if we ever need a malpractice firm in the future!
Awesome experience with Mr. Norman and the staff of this law firm. Professional, honest, timely and extremely communicative. Would definitely use them again.
Thank you so much for your kind words, Kit! We're glad to hear that you had a good experience with Mr. Norman and the rest of our team. Providing professional, honest, and timely service, while maintaining excellent communication, is always our top priority. We truly appreciate your recommendation.
Chris Norman Is the Attorney to Go To ! He Has Taught me A lot during the process . To be patient and not to settle when the first opportunity comes to you . He always gave me update I never had to sit around waiting for a call . He was more than a lawyer he was a friend , a teacher & a most of all the best ADVOCATE FOR ME ! He explained things I didn’t understand but also vocalized what I wanted to be heard . Thanks Chris for everything !
Chris and the team made us feel calm and comfortable at one of the hardest times in our life. They were with us at every step and went above and beyond for our daughter. We are so grateful to have them on our team. Nothing but the best.
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