Wollen Law, PLLC

Thank you for the kind review Mollie! We appreciate the opportunity to be of service to your family. Take care!

We appreciate you taking the time to share your feedback. We strive to provide all our clients with diligent and ethical representation, and we're sorry to hear you feel we fell short of your expectations.<br>Regarding your specific comments:<br>• Communication: We utilize a client portal, as well as a program to track all phone calls and messages in and out of our firm, to ensure all communication is documented for both the client's and our firm's protection. While we aim to respond promptly, complex legal matters often require thorough research and consideration before a response can be provided. Our records also show multiple attempts to contact you by phone, which went unanswered (see non-billable time entries on your invoice).<br>• Case Handling: Our records, as reflected in the invoice you posted, demonstrate substantial work performed on your case, including: <br>o Multiple court hearings, including preliminary hearings and arraignment (10/30, 11/13, 12/06).<br>o Extensive review of videos and reports in preparation for hearings (11/12).<br>o Numerous phone calls and messaging communications.<br>• We take all cases seriously and dedicate the necessary time and resources to each.<br>• Ethical Obligations: We are bound by professional ethics, which include honesty and candor to the court. Our decision to withdraw from your case was mutual and stemmed from a disagreement regarding trial strategy. We could not ethically proceed with a strategy that involved misrepresentation to the court. In addition, you were treated with kindness and respect by myself and office staff and you chose to return that with disrespect and rude comments to my staff.<br>• Billing: Our billing practices are transparent. The invoice you shared details the services provided and their corresponding costs. The $30 charge you mention likely refers to documented communication, which is a billable activity. Consultations are free for initial case evaluations; however, once representation begins, time spent on the case is billable. Your payment history shows multiple failed auto-billing attempts in which our staff had to reach out repeatedly for payment. As clearly stated on your invoice, the total fees for services rendered were $3,660. After applied discounts, a balance of $660 remains due. We encourage you to contact our office to discuss this further. As outlined in our Attorney-Client Retainer Agreement and reiterated on your invoice, payment is due within thirty (30) days.<br>We wish you the best in your future legal endeavors.

Thanks for the kind review, we appreciate it! We're here to help if you ever need us in the future. Take care and have a great day!

Thanks Steve for leaving our very first review! We appreciate you!